Eyes On Missouri - Jefferson City

Eyes on Missouri has done a wonderful job with my whole family. They make my children comfortable and explain things in a way that they understand. They are flexible and helpful from the office staff to the eye doctors. Most recently I brought my kiddo to her appointment to get contacts (she was SO EXCITED) and I got the date off by a month. They were so kind to squeeze her in, eventhough it was my scheduling mistake. They talked her through the process and helped her every step of the way. I would 100% recommend them!

So thankful and Happy. I was having an eye issue and they were very quick to get me in before the weekend so I didn’t have to spend the weekend miserable. The issue was fixed in less then 24hrs like I was told and they have always taken great care of my eyes. Friendly staff and friendly doctors, definitely there for the patients.

Had an appointment, got a voicemail to confirm the appointment, so I used their online system to confirm the appointment, using the email link they sent me for doing so. Showed up only to be told they had a note in the computer they canceled my appointment because I didn't call back. I showed them their confirmation email they sent me [the same day they left the voicemail] with the date/time, patient intake form link, etc. But of course at this point they are booked. When I asked why I didn't get an email when someone mistakenly canceled my appointment, they said they only send those via text but I didn't get one because their system showed I had chosen email instead. What???? Gonna find a new eye doc that doesn't cancel appointments. No one should cancel appointments over a failure to call back, since a lot of folks block unknown numbers and block voicemails due to all the scammers. Try using the communication method you set up with the patient. Maybe make it so an employee can't cancel an appointment confirmed in your system. But when you do screw up, consider working the patient into the schedule anyway to make it right instead of sending them away frustrated.

If you want the right perception for your contacts do not go here. Told 4 different people that it was the wrong axis on my contact and they still have not fixed it. Waited a week for someone to call me back and no one knew anything about it. Walked in to get what was supposed to be my corrected perception and yet again it is wrong. They never even spoke to the Dr. about it. Also It’s $40 more to order contacts with them vs. 1-800 contacts. Very unorganized & poor communication skills.